When creating outlook rules, we need to configure which specified folder to move. If the issue still exists, personally, I think it might be unlikely that Outlook rule is causing this issue. So for being a little confused here, have you got your issue fixed yet?ĭo you mean that the issue still continues after creating a new account for the user and moving him across to it by copying his emails and one drive? Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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#Outlook email keeps going to junk free
So, how will be the issue going if you remove this subfolder? Before operations, please remember to back up your data.īesides, there could be some add-ins in your Outlook client that cause this issue, so it is also suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.Īny update, please feel free to post back. As I know, usually each mailbox has its dedicated Junk folder in the folder list. To further confirm if the issue is related to your Outlook client, please try to receive internal emails via your web mail(without using Outlook desktop client) to see if the issue could also be reproduced there.īy the way, I noticed that you mentioned that the Junk folder is sub folder of Deleted Items folder. Hi this issue only happen to this specific user? Do other Internal users have the same issue as well?
#Outlook email keeps going to junk how to
Link to show how to delete rule: Īsk the user to login to webmail and If email has stopped going to junk mail then re-create a new profile in all devices.
If it is then use MFCMapi to delete the junk rule from the list and check. Using Webmail at check if the message is still going in to junk/spam folders Using the webclient, delete all user rules (you could backup the rules before) If anyone user facing a problem where email is coming in to InBox then moving elsewhere in the information store thenĭelete all Email profile from outlook, mobile phone tablets and any other laptops or devices user own. This also caused sporadic movement of messages (sometimes message stays in inbox for hour or other times few min) By deleting this rule would solve this problem but if the problem persists then follow the steps below. Because its a Samsung App, the rule stayed in the Samsung App on the phone and not transfer to outlook cloud we could not see this rule in user profile in exchange admin. By mistake the user selected one of the internal email and marked is as Junk. The user was using Samsung S10 Phone and 'Email' app on the phone as email client. Glad to say that I have found a solution for this problem.
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